FAQ
FAQ
Answers to the questions we hear most — from first-time buyers to seasoned shoppers. Covers shipping, materials, product choice, and care.
This page brings together the most common pre-purchase questions about beginner fit, category comparison, discreet shipping, daily care, and support in one place.
Beginner
Start with easier first picks
See beginner-friendly products before comparing more complex categories.
Compare
Understand suction vs vibration
Use the comparison guide first if you are unsure which direction fits you better.
2-in-1
See who a 2-in-1 device suits
A clearer path for shoppers comparing suction and vibration in one device.
Getting startedSuction, 2-in-1, and comparing typesCare and everyday useShipping and discreet deliveryReturns, warranty, and support
Getting started
How do I choose my first pleasure item?+
For a first purchase, focus on what feels approachable rather than on intensity. Compare quiet operation, waterproof design, size, grip, and how clearly the product is described. Our beginner picks and beginner guide are the best place to start if you're not sure.
Can beginners start with a suction toy or a 2-in-1 device?+
Yes — these are perfectly valid starting points. What matters most is that the product feels clearly explained, manageable in size, and easy to handle. Don't overthink the category; focus on whether it feels right for you.
I still don't know where to begin — what should I do?+
Start with our beginner guide. From there, you can narrow down whether vibration, suction, or a 2-in-1 device sounds more appealing. You can also reach out directly and we'll help you choose.
Suction, 2-in-1, and comparing types
What's the difference between suction and vibration?+
Suction-style items use air movement to create an indirect, enveloping sensation. Vibration-led items tend to feel more direct and are often easier to picture if you're new to this category. Our comparison guide breaks both down side by side.
Who's a good fit for a 2-in-1 vibrator?+
A 2-in-1 device is a great option if you want to explore both suction and vibration without committing to one style first — or if you simply want more flexibility in a single product.
What should I compare when looking at suction toys?+
Beyond sensation style, look at quiet operation, waterproofing, grip, and size. Also check whether the controls are clearly explained. These practical details matter more than intensity ratings on a first buy.
Care and everyday use
How do I charge my device?+
Most YORIA products use USB charging. Check the specifications or included guide for the exact method — it's listed on every product page.
How do I clean my product?+
After use, wipe gently with a clean cloth or a suitable intimate-care cleanser, then store it dry. If your product is waterproof, you can rinse it — just follow the care guidance on the product page.
Where can I confirm waterproofing or quiet-use specs?+
Check the specifications section and description on each product page. We make practical details like waterproofing and quiet operation easy to find, so you can compare confidently.
Shipping and discreet delivery
Do you ship internationally?+
Yes, we ship to international addresses. All orders — domestic and international — are sent in plain, unmarked packaging with no identifying labels on the outer box.
Will my order arrive discreetly?+
Absolutely. Every order is shipped in privacy-first packaging. There is nothing on the outer box to indicate what's inside — no brand name, no product description.
How long does international shipping take?+
Standard international shipping typically takes 7–14 business days depending on your location. Express options may be available at checkout. We'll always send you tracking information.
Returns, warranty, and support
Can I return or exchange a product?+
Unopened items may be returned within 7 days of arrival. Please contact us before sending anything back so we can confirm the conditions and make the process as smooth as possible.
Is there a warranty?+
Yes. We cover qualifying manufacturing defects within 30 days of delivery, including replacement or refund handling where appropriate.
I still have a question — what should I do?+
Reach out via our contact page and we'll get back to you personally. Whether it's about choosing a product, your order, or anything else — we're happy to help.
If you are still unsure which item fits you, start with the beginner guide before you shop.
View beginner guideIf you cannot find the answer you need, feel free to contact us.
Contact us